Terms & Conditions 9sl — Malaysia Entertainment Platform Usage Policy

By accessing, browsing, registering or using the 9sl platform — whether via the website or mobile app — you expressly confirm that you have read, understood and agreed to be bound by these Terms and Conditions together with our Privacy Policy, which is incorporated into this document by reference.

These terms take effect from the date you first access the platform and remain applicable for as long as your account is active or you use any 9sl service. Your acceptance is personal and non-transferable to any other party.

To register and use the 9sl platform, you must meet all of the following eligibility requirements without exception:

• You are at least 18 years old on the date of registration and throughout the duration of your use of the platform.
• You are legally competent to enter into a binding agreement under the laws of the country in which you reside.
• Your use of the platform does not violate any laws or regulations applicable to you in your jurisdiction.
• You have never been blacklisted or banned by 9sl previously for a terms violation.
• You are registering for personal entertainment purposes only, and not on behalf of another person or as an agent.

9sl reserves the right to request proof of identity and age at any time. If you are found not to meet any of the eligibility requirements above, your account will be suspended or closed immediately and any remaining balance may be forfeited, subject to case-by-case review.

Each user is only permitted to own one (1) active account on 9sl at all times. Multiple account registrations by the same individual — even under different names, email addresses, or phone numbers — are strictly prohibited and may result in the closure of all associated accounts without any refund.

During registration, you are required to provide accurate, current, and complete information including your full name, an active Malaysia phone number, a valid email address, and bank account or e-wallet details. The information provided must match your valid identification document.

• The account name must match the registered bank account name used for withdrawals.
• Your registered phone number is used for two-factor authentication (2FA) and security notifications.
• Your email address is used for official communications, including withdrawal notifications and security updates.
• Any changes to personal information must be reported to customer support within 7 days.

9sl supports a variety of Malaysian local payment methods including FPX, Touch 'n Go eWallet, GrabPay, Boost and direct bank transfer. All transactions are processed through secure, encrypted payment channels.

Deposit Terms:

• The minimum deposit is RM 5 per transaction.
• Deposits are processed instantly and will be credited to your 9sl account within minutes.
• 9sl does not charge any processing fees on deposits; however, payment providers may apply their own charges.
• You may only deposit funds from an account or e-wallet registered in your own name.

Withdrawal Terms:

• Minimum withdrawal is RM 30 per transaction.
• Withdrawal requests are processed within 5 minutes to your registered Malaysian bank account or e-wallet.
• Withdrawals can only be made to an account registered under the same name as the 9sl account.
• Before your first withdrawal, you may be required to complete the KYC verification process.
• 9sl reserves the right to hold withdrawals for security review if suspicious activity is detected.

9sl offers a wide range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback and special promotions for selected sporting events. Each promotion is subject to specific terms stated on the relevant promotions page.

General terms applicable to all 9sl bonuses and promotions:

• Bonuses may only be claimed by eligible members who meet the specified requirements.
• Every bonus comes with wagering requirements (rollover) that must be fulfilled before a withdrawal can be made.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash without fulfilling the rollover requirements.
• 9sl reserves the right to cancel any bonus obtained through fraudulent means or platform abuse.
• Promotions are subject to change or cancellation without prior notice; however, bonuses already received and qualifying conditions already met will not be affected.
• Only one welcome bonus is permitted per verified new user.

All bets placed at 9sl are subject to the betting rules set by the platform. It is the member's responsibility to understand these rules before placing any wager.

• Confirmed bets are final and cannot be altered or cancelled, except in cases where the event is cancelled by the organiser.
• 9sl reserves the right to void or adjust bets placed at incorrect odds resulting from technical or human error.
• Minimum and maximum betting limits are set for each market and may vary by game type and event.
• Bets placed after an event or game has ended are void and will be automatically cancelled.
• In the event of a dispute regarding a betting outcome, 9sl's decision is final and binding.
• Bets involving attempts to exploit system vulnerabilities will be voided and the associated accounts will be investigated.

For specific rules governing each game category — including sports, live casino, slots, and esports — please refer to the help section within the platform or contact our customer support.

You are solely responsible for keeping your 9sl username and password confidential. 9sl will not be liable for any losses arising from unauthorised access to your account due to your own negligence.

• Never share your login credentials with anyone, including family members or friends.
• Use a strong password combining uppercase letters, lowercase letters, numbers and symbols.
• Enable two-factor authentication (2FA) for an extra layer of security — this option is strongly recommended.
• Log out of your account when done, especially when using a public or shared device.
• Report any suspicious activity or unauthorised access to our customer support immediately.

9sl takes all forms of fraud, manipulation and platform abuse seriously. The following actions are strictly prohibited and may result in immediate account suspension or closure without any refund:

• Opening multiple accounts to illegitimately exploit bonuses or promotions.
• Using automated software (bots), scripts, or third-party tools to manipulate games or betting.
• Colluding with other members to defraud the system or manipulate outcomes.
• Processing funds through the platform for money laundering or other illegal activities.
• Deliberately exploiting technical errors or system vulnerabilities.
• Abusing cashback, refund, or bonus policies through dishonest methods.
• Filing unauthorised chargeback claims through a payment provider.

9sl cooperates with relevant authorities and complies with all statutory reporting requirements. Any activity suspected of involving fraud or money laundering will be reported to the appropriate authorities.

To the fullest extent permitted by applicable law, 9sl, its directors, employees, agents, and partners shall not be liable for any direct, indirect, incidental, or consequential losses arising from:

• Use of or inability to use the 9sl platform.
• Service disruptions due to maintenance, technical issues or circumstances beyond our control.
• Betting or game outcomes that are not in your favour.
• Unauthorised access to your account resulting from your own negligence.
• Delays or failures in transaction processing caused by third-party factors such as banks or e-wallet providers.

The 9sl platform is provided "as is" without any express or implied warranties. You use this platform entirely at your own risk.

You may close your 9sl account at any time by contacting our customer support. Before closure, please ensure all eligible balances have been withdrawn, as any remaining balance will be processed in accordance with our account closure procedure.

9sl reserves the right to suspend or close your account for the following reasons:

• Violation of any terms in this document.
• Confirmation that you do not meet the membership eligibility requirements.
• Confirmed fraudulent activity or platform abuse.
• A self-exclusion request submitted by you personally.
• Instructions from legal authorities or regulatory bodies.

In the event of closure due to a terms violation, 9sl reserves the right to withhold any balance associated with the violating activity, subject to case-by-case review.

9sl reserves the right to amend, update or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on this page.

We will endeavour to notify members of significant amendments via platform notifications or registered email. However, it is your responsibility to check this page periodically to ensure you are always up to date with the latest terms.

If you have any questions, confusion, or concerns about these Terms and Conditions, the 9sl customer support team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly within the 9sl platform or mobile app.
• Email: [email protected] (response within 24 business hours)
• WhatsApp: Number available after logging in to your account.

For issues related to responsible gaming, self-exclusion, or account limits, you may also refer to our Responsible Gaming or contact our dedicated support team who are trained in this area.

For general enquiries about the platform, our FAQ at /faq may already have the answer you are looking for.